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The devil you know
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Published Friday, July 17, 2015 @ 8:24 PM EDT
Jul 17 2015

I originally scheduled my FIOS installation for July 13. Then I got an email asking me to reschedule; the customer service person to whom I spoke said my original installation order "dropped out of the system."

I rescheduled for today. I received an email this morning saying the technician would be here between 11:30 am and 2:30 pm. At 2 pm I went online and saw the new scheduled time was between 6:30 and 7:30 pm. Another check at 7 pm... underneath the photo of a smiling lady greeting a Verizon technician with the words "Congratulations-Your FiOS Installation Day Is Here!" was the notice:

We are sorry that we were unable to install your Verizon services. To reschedule your installation appointment for a later date, please select a new date that is convenient for you.

How about never? Is never good for you?

In the five years since I've been back here, Comcast has never been late on a service call. They've screwed things up from time to time, but immediately apologized and gave me credit on my bill to compensate for the inconvenience.

Bah. I don't need another hole drilled into the house, anyway.


Categories: Comcast, KGB Blog News, Verizon


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Photo of the day
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Published Friday, June 07, 2013 @ 5:31 AM EDT
Jun 07 2013


Categories: Barack Obama, Fourth Amendment, Internet, Photo of the day, Snrk, Verizon


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The party of the first part...
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Published Monday, May 06, 2013 @ 1:54 PM EDT
May 06 2013

I never paid much attention to the insurance policy on my cell phone. But recent events make me wonder whether I'm adequately covered:

This insurance does not apply to loss or damage caused directly or indirectly by any of the following:
a. Governmental Authority Seizure or destruction of property by order of governmental authority.
b. Nuclear Hazard Nuclear reaction or radiation , or radioactive contamination, however caused. If physical loss or damage by fire ensues, we will pay only for such ensuing loss or damage.

What's the difference between a nuclear holocaust that melts your phone instead of causing it to burst into flame? And who's going to be around to process the claim?

c. War
(1) War, including undeclared or civil war;
(2) Warlike action by a military force; or
(3) Insurrection, rebellion, revolution, usurped power or action taken by governmental authority in hindering or defending against any of these.

Technically, the United States hasn't been in a declared war since World War II, so this is a bit fuzzy. Who, precisely, determines what's a "warlike action by a military force?" As for "insurrection," etc., does that mean if someone steps on my phone at a Tea Party or ACLU rally that I'm out of luck?

Then there's this:

IMPORTANT NOTICE TO POLICYHOLDERS-
TERRORISM RISK INSURANCE ACT OF 2002
 
You are hereby notified that, under the Terrorism Risk Insurance Act of 2002, as amended, we must make terrorism coverage available if your policy covers commercial property. However, the actual coverage provided by your policy for acts of terrorism, as is true for all coverages, is limited by the terms, conditions, exclusions, limits, other provision of your policy, any endorsements to the policy and generally applicable rules of law. Any terrorism coverage provided by this policy may be partially reimbursed by the United States Government under a formula established by Federal Law. If applicable, under this formula, the United States Government will pay 85% of covered terrorism losses exceeding a statutorily established deductible paid by insurers until such time as insured losses reach the $100 billion cap that limits U.S. Government reimbursement as well as insurers' liability for losses. If that occurs, your coverage may be reduced. You will not be required to pay a premium for terrorism coverage at this time. If a premium is going to be charged for terrorism coverage, we will provide you with advance notification of what that premium will be.

Oh, what the hell. The cellular network will have collapsed, anyway.

Have a great Monday.


Categories: Tea Party, Terrorism, Verizon, WTF?


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Semantics
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Published Thursday, January 31, 2013 @ 8:54 AM EST
Jan 31 2013

"A 'door hanger' will be placed at your home to notify you the day before actual construction is started."

Hmm. Didn't see a "door hanger" yesterday.

There are many possibilities:

-They were being sarcastic.

-Maybe it's wrong for me to assume a 'door hanger' would be hung from a doorknob. Maybe I should look around the property. Maybe they gave it to one of the dogs. Sassy's notorious for not passing along messages.

-Perhaps this isn't "actual construction." Perhaps these are trainees who come out and rip up your yard for practice, before the actual construction crew shows up.

-This isn't construction. This is demolition. They didn't say anything about demolition.

-This is a PR effort. After this debacle, anything else Verizon does will seem downright civic-minded. The last time they were doing this, the township shut them down when it was discovered Verizon's subcontractors used undocumented aliens.

-This is an experiment to see what happens when they reach the local NRA chapter president's house at the end of the street.

So, how's your day going?


Categories: KGB, Verizon


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