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The devil you know

Published Friday, July 17, 2015 @ 8:24 PM EDT
Jul 17 2015

I originally scheduled my FIOS installation for July 13. Then I got an email asking me to reschedule; the customer service person to whom I spoke said my original installation order "dropped out of the system."

I rescheduled for today. I received an email this morning saying the technician would be here between 11:30 am and 2:30 pm. At 2 pm I went online and saw the new scheduled time was between 6:30 and 7:30 pm. Another check at 7 pm... underneath the photo of a smiling lady greeting a Verizon technician with the words "Congratulations-Your FiOS Installation Day Is Here!" was the notice:

We are sorry that we were unable to install your Verizon services. To reschedule your installation appointment for a later date, please select a new date that is convenient for you.

How about never? Is never good for you?

In the five years since I've been back here, Comcast has never been late on a service call. They've screwed things up from time to time, but immediately apologized and gave me credit on my bill to compensate for the inconvenience.

Bah. I don't need another hole drilled into the house, anyway.

Categories: Comcast, KGB Blog News, Verizon


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