So I dropped my cell phone into the dogs' water bowl while chasing Cindy's
cat Chloe, who escaped while I was letting out one of the dogs.
I caught the cat and retrieved the phone, both of which were acting
erratically. The cat ran upstairs and took a dump at the bottom of the
steps leading to our bedroom; the cell phone screen flashed a few times,
then went dark.
Hey, no problem. I have Asurion insurance through my carrier, Verizon
Wireless. A few minutes on their website filling out a simple claim
form, and they said I'd have another phone by tomorrow (Tuesday).
I was a bit concerned when the website said it was sending me an
Audiovox phone, when the model I have is actually an HTC. But the photo
of the phone was correct, and a quick Google search confirmed the model
number listed was indeed my device.
I reached the checkout screen where one provides the credit card info to
pay the $50 deductible- and I discovered the charge was actually $89.
I keep everything. Every receipt, bill, correspondence and e-mail is
either scanned or archived somewhere on my computer. A search quickly
located the Asurion policy, which clearly stated the deductible amount
as $50, not $89.
So I called Asurion, and the very polite gentleman asked me to hold
while he checked my policy. Presently he confirmed that, yes, the
deductible for my particular phone was indeed $89.
After a day of McDonalds-induced gastrointestinal pyrotechnics which
left me with a pounding headache, a sensitive portal and a decided
physical and psychological dependence on loperamide hydrochloride, I
wasn't going to argue. I asked him to mail me a copy of the policy. The
nice man apologized for the confusion and said I'd receive the paperwork
in two or three days.
Now it's entirely possible I missed a notice from Verizon or Asurion
about the deductible. I get so much marketing crap from Verizon Wireless
in the mail that I may have thrown it out. But usually those types of
things are clearly marked, and I routinely scan everything I get, so my
inability to find the notice makes me skeptical.
It appears I have my moral imperative of the week.
But right now, I need to find a cork.
And that cat.
Categories:
Cats,
KGB Family
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