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XO / Concentric strikes again

Published Thursday, November 07, 2013 @ 6:39 AM EST
Nov 07 2013

For the third time in less than two months, KGB Report's hosting service, XO Communications (aka Concentric) has developed a glitch that prevents me from uploading material to the website via conventional methods. It's like renting an apartment and discovering the landlord changed all the locks, and the only way in is that little window over the tub in the bathroom.

The last two times this happened, the problem mysteriously corrected itself, with no explanation from XO/Concentric of the cause.

XO also promised me five free months of service, then claimed no one was authorized to make that offer, even after I provided them with the name and phone number of the representative who had called me. They grudgingly gave me one free month when I complained.

They say the third time's a charm. I've been with Concentric for 15 years, and until a few months ago, I've never had any problems. But obviously they have competence issues, and their dedication to their customers is evidenced by being just about the only major web hosting provider that doesn't provide 24/7 technical support.

More as things develop...


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