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XO blows it again (Updated)

Published Thursday, September 12, 2013 @ 8:49 PM EDT
Sep 12 2013

(It probably wasn't XO. See this more recent post.)

After a massive outage last weekend, XO Communications- the host of KGB Report and thousands of other sites- has followed up its sterling record of customer service by making their hosted sites unreachable by ftp.

FTP- file transfer protocol- is the method we use to transfer and update files on the website. I just discovered that XO's host won't allow me to upload anything using standard ftp clients.

So, I had to use their incredibly inconvenient web-based file transfer mechanism to upload this page to post this status report.

I also discovered XO's web hosting support team only works from 8am to 8pm eastern time.

After last weekend's disaster, XO called me and offered me five months of free hosting to compensate me for my inconvenience.

That's nice, but if I can't get to my website to update it, free hosting's rather pointless, isn't it?

After 15 years, I really hate to have to move the site to another hosting company. But it's beginning to look like it's the only responsible thing to do.

So, if you click on a page, and it's not there, I apologize.

I hope to have things up and running again tomorrow morning.

After 8 am, of course.


(The file protection problem was resolved ahortly after this post; probably unannounced maintenance and/or a transitory issue. No matter. I need 24/7 support.)

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