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incommunicado: Part 2
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Published Sunday, January 13, 2013 @ 10:25 PM EST
Jan 13 2013

On Friday morning, 24 hours after reporting the problem, callers to my Comcast home phone number still received the out of service recording.

I called the number the Comcast person gave me on Thursday to follow up on the problem. The person said it's the wrong geographic region. He needed to transfer me to the office that handles Pittsburgh.

Generic music on held, then I'm connected to another office which also tells me their region doesn't handle Pittsburgh port-in requests. I can barely hear the person on the line; then the call drops.

I'll spare you the details. Hint: sometimes psychotic behavior can be rewarding.

The phone was working Saturday morning, and Comcast gave me credit for the days without phone service, plua $20 off next month's bill.

Now everything's going through Google Voice. Let's see how this adventure pans out...


Categories: Comcast, Google, KGB, Technology, Vonage


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Incommunicado: Part 1
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Published Friday, January 11, 2013 @ 7:46 AM EST
Jan 11 2013

I had heard horror storied about porting phone numbers out of Vonage to other carriers, so a month before transferring my home phone to Comcast, I contacted both companies to make certain there'd be no problems. Both assured me the switch would be routine.

So yesterday morning, when you dialed my old Comcast phone number, you received a recording that the number was not in service.

And when you dialed my home telephone number- the one I've had for 28 years- you received: a recording that the number was not in service.

Comcast said they'd have it fixed in 24 hours. They have one hour, ten minutes left.

I have a bad feeling about this.


Categories: Comcast, KGB, Technology, Vonage


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