Samuel Moore "Sam" Walton (March 29, 1918 – April 5, 1992) was an American businessman and entrepreneur best known for founding the retailers Walmart and Sam's Club. (Click here for full Wikipedia article)
All of us profit from being corrected- if we're corrected in a positive way.
All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult.
Appreciate everything your associates do for the business.
Capital isn't scarce; vision is.
Celebrate your successes. Find some humor in your failures.
Commit to your business. Believe in it more than anybody else.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Do it. Try it. Fix it.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want- and a little more.
Give ordinary folk the chance to buy the same things as rich people.
High expectations are the key to everything.
I don't know what would have happened to Wal-Mart if we had laid low and never stirred up the competition. My guess is that we would have remained a strictly regional operator.
I got into retailing because I wanted a real job.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.
I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
I've never been one to dwell on reverses.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you- like a fever.
If you want a successful business, your people must feel that you are working for them- not that they are working for you.
If you want the people in the stores to take care of the customers, you have to make sure you're taking care of the people in the stores. That's the most important single ingredient of Wal-Mart's success.
Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.
In the beginning, I was so chintzy I really didn't pay my employees well.
Individuals don’t win, teams do.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor
It's just paper-all I own is a pickup truck and a little Wal-Mart stock.
Keep everybody guessing as to what your next trick is going to be.
Loosen up, and everybody around you will loosen up.
Many of our best opportunities were created out of necessity.
Many people just wait around for something to 'turn up.' They might start with their sleeves.
Money and ownership alone aren’t enough. Set high goals, encourage competition, and then keep score.
Most of us don't invent ideas. We take the best ideas from someone else.
Nothing else can quite substitute for a few well-chosen, well- timed, sincere words of praise. They're absolutely free and worth a fortune.
One person seeking glory doesn't accomplish very much.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Swim upstream. Go the other way. Ignore the conventional wisdom.
The folks on the front lines- the ones who actually talk to the customer- are the only ones who really know what’s going on out there.
The key to success is to get out into the store and listen to what the associates have to say.
The more they know, the more they’ll understand. The more they understand, the more they’ll care. Once they care, there’s no stopping them.
The way management treats associates is exactly how the associates will treat the customers.
There is only one boss- the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
To succeed in this world, you have to change all the time.
We let folks know we're interested in them and that they're vital to us. cause they are.
We're all working together; that's the secret.
What am I supposed to haul my dogs around in, a Rolls-Royce?
You can learn from everybody.
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
You can make a positive out of the most negative if you work at it hard enough.